Privacy Policy

Last Updated: January 2024

At HomeDesk US, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website homedeskus.com or make a purchase from our Amazon Store.

1. Information We Collect

We collect information that helps us provide you with exceptional service and a seamless shopping experience for our furniture collections:

• Personal Identification Information: Name, email address, shipping address, and phone number when you place an order
• Payment Information: Credit/debit card details or PayPal information processed through secure third-party providers (we do not store your full payment details on our servers)
• Transaction Information: Details about products you purchase, such as baker’s racks, dining sets, bean bags, or cabinets
• Technical Information: IP address, browser type, device information, and browsing behavior on our site
• Communication Data: Records of your communications with our customer service team

2. How We Use Your Information

We use your information to enhance your shopping experience and provide our services:

• Process your orders and arrange delivery of furniture items worldwide (excluding some remote areas in Asia)
• Provide customer support for products like futon sets, dining room furniture, and entryway pieces
• Send order confirmations, shipping notifications, and transaction records
• Improve our website functionality and product offerings
• Prevent fraud and ensure transaction security
• Comply with legal obligations and protect our rights

3. Data Sharing and Disclosure

We respect your privacy and only share your information when necessary:

• Payment Processors: We share payment information with secure providers like PayPal and credit card processors to complete transactions
• Shipping Partners: We provide shipping addresses to delivery services to fulfill your orders
• Legal Requirements: We may disclose information when required by law or to protect our rights
• Business Transfers: In the event of a merger or acquisition, customer information may be transferred

We do not sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

Your security is our priority, just as it is with our payment processing:

• We implement SSL encryption to protect data transmission
• Payment information is processed through PCI-compliant providers
• We store personal data only as long as necessary for business purposes or as required by law
• Our systems are regularly monitored for security vulnerabilities
• International data transfers comply with applicable privacy laws

5. Your Rights and Choices

You have control over your personal information:

• Access: You can request details of personal information we hold about you
• Correction: You can update or correct your information through your account or by contacting us
• Deletion: You may request deletion of your personal information, subject to legal obligations
• Opt-Out: You can unsubscribe from marketing communications at any time
• Data Portability: You can request a copy of your data in a structured format

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

• Essential Cookies: Required for basic site functionality and secure checkout process
• Analytical Cookies: Help us understand how customers interact with our website
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used to show relevant advertisements (you can opt-out)

You can control cookie settings through your browser, though this may affect website functionality.

7. International Data Transfers

As we serve customers globally (excluding some remote areas in Asia), your information may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place to protect your data in accordance with this policy and applicable laws.

8. Children’s Privacy

Our website and services are not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

9. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a revised “Last Updated” date.

10. Contact Us

Thank you for trusting HomeDesk US with your furniture needs and personal information. We’re committed to protecting your privacy as carefully as we craft our furniture collections.