Returns & Exchanges

Our Commitment to Your Satisfaction

At HomeDesk US, we take pride in crafting quality furniture that enhances your living space. We understand that sometimes products may not meet your expectations, which is why we’ve created a straightforward returns and exchanges process. Whether you’ve purchased baker’s racks, dining sets, bean bags, or any of our furniture collections, we’re here to ensure your complete satisfaction.

Return & Exchange Eligibility

Return Window: 15 days from the date of delivery

Condition Requirements:

• Products must be in original, unused condition
• All original packaging and tags must be present
• Assembly required products must be unassembled
• No signs of wear, damage, or alteration

Step-by-Step Return Process

Step 1: Initiate Your Return Request

Contact our customer service team within 15 days of delivery:

• Email: [email protected]
• Include your order number and reason for return
• Use the template below for a faster response

Step 2: Approval & Instructions

• We’ll respond within 1-2 business days
• If approved, you’ll receive a Return Authorization Number
• Detailed return shipping instructions will be provided
• Return shipping label may be provided for defective items

Step 3: Package & Ship

• Repackage item in original packaging with all materials
• Include the original invoice and Return Authorization Number
• Ship to our warehouse address provided in instructions
• Keep your shipping tracking number for reference

Step 4: Processing & Refund

• Allow 3-5 business days for processing upon receipt
• We’ll inspect the returned item upon arrival
• Refund will be processed once inspection is complete

Refund Information

Refund Timeline

• Credit Card/PayPal Refunds: 5-10 business days after processing
• Bank Transfer Refunds: 7-14 business days
• Refunds will be issued to your original payment method

Deductions & Fees

• Original shipping fees are non-refundable
• Return shipping costs are customer’s responsibility
• Restocking fee may apply for non-defective returns (15%)

Exchange Process

For exchanges to a different product or size:

• Follow the same return process above
• Clearly state your desired exchange item
• Price differences will be charged or refunded accordingly
• Standard shipping rates apply for exchanged items

Damaged or Defective Items

If your furniture arrives damaged or defective:

• Contact us within 48 hours of delivery
• Provide photos of the damage/defect
• We’ll arrange for replacement or repair at no cost
• Return shipping for defective items is free